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How to make customers happier – and keep them that way

People are just nuts for digital which, based on popular usage, could be almost anything from apps to business systems. And you can see why. Digital is the reason why companies derive what just a few years ago would have been fantastic efficiencies and...

Innovation is our best weapon to overcome disruption

The problem with fads in business, particularly technology fads, is that they often catch us out. As CEOs we’re often left asking some tough questions while people scramble to answer us. And we’re being pressured by the board, investors, shareholders, and...

You don’t have to be a unicorn in a world of disruptors

It’s tough just to stay in touch with the rapid changes sweeping through almost every sector of business today. It’s nearly impossible to be one of the unicorns, the Ubers, Spotifys, Googles and Facebooks of the world. While most customers, investors,...

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