2 Days

Prerequisites: None Audience: This course will be beneficial to any person, in any size organisation, hoping to improve their business processes. The techniques presented can be used without any sophisticated software to quickly identify areas for improvement and fix broken processes.


Business systems (manual or digital) do not always turn out the way we plan. Why? Systems, by their nature, are chaotic. The more elements (steps, departments, stakeholders, etc) you inject into a business system, the more chaotic. Research has shown that organizations that concentrate on efficient flow instead of keeping people busy not only achieve faster and better results, but also improve customer satisfaction.

Implementation of visual management using Lean and Kanban concepts can help manage workflow and tame the chaos. This course provides the framework and techniques to help students analyze the business situation and determine how to use visual management and Lean Kanban to manage flow. Interactive workshops and business games allow students to practice the techniques as they learn using examples from their actual work. Students can walk out of this course with a Kanban for their department or area!

By attending this class, students will receive 14 hours of professional development credit.



After attending this course, students should be able to:

  • Create a Kanban board
  • List the benefits of collaboration within the team
  • Compare the relationships, differences and similarities of Lean, Agile and Kanban methods
  • Describe and explain the Kanban method
  • List Kanban principles and practices
  • Identify services using a Systems Thinking approach
  • Design single service Kanban systems
  • Manage commitment points and meetings
  • Self-organize a team using delegation and empowerment techniques with an Agile mindset



  • Kanban self-assessment
  • Course learning objectives

The Kanban Method

  • Origin and overview of Kanban method
  • Kanban boards vs. Kanban method

Change Management Approach on Kanban Method

  • Starting from what you do now
  • Evolutionary change and leadership

Kanban Practices

  • Visual
  • Limit WIP
  • Manage flow
  • Make policies explicit
  • Feedback loops
  • Improve and evolve


  • Personal Kanban
  • Aggregated Personal Kanban
  • Team Kanban
  • Team Kanban with WIP limits
  • Benefits of Protokanbans

Simulation Game

  • Flow efficiency vs resource fulfilment
  • Learning and insights

Using a Kanban System

  • Pull vs Push
  • Commitment points
  • Metrics and Little’s Law

Kanban Meetings & Feedback Loops

  • Meetings: Kanban daily meeting, replenishment meeting, and delivery planning meeting
  • Reviews: Service delivery review, risk review, operations review, and strategy review

Introduction to STATIK

  • Identify services
  • Workflow modelling
  • Flow efficiency
  • Demand analysis
  • Capacity analysis

Design a Kanban System

  • Manage Expectations
  • Class of Service
  • Cost of Delay
  • Ticket design
  • Design your own Kanban System

Evolving a Kanban System

  • Continuous improvement mindset
  • Leadership, self-organization, delegation and empowerment


  • Applying Kanban at your workplace
  • Develop an Action Plan with next steps on your current project