Why automation is key to digital transformation

Automation is a hot topic in digitalisation because it offers the promise of optimising what humans don’t do well, which is repetitive tasks. Human shortcomings in this area are behind many of the poor customer experiences we have all suffered and which destroy brand...

Closing the loop with DevOps

In my previous blog, I argued that scrum and agile should not be confused, and that scrum was just the first step in shifting to an agile mindset with its emphasis on quality software in line with business needs delivered more quickly. But, of course, the process of...